Repeat Prescriptions

Controlled Drugs

For the safety and security of our patients, prescriptions for controlled drugs are not available on repeat prescription. If you need further issues these should be requested in writing at least 48 hours before. When collecting a controlled drug prescription you will be asked to sign on collection. We can not send controlled drugs prescription via EPS, fax or post. These must be collected in person by the patient, nominated person or pharmacy. 

We run a computerised system to issue repeat prescriptions which have already been agreed with your doctor.

Online

PRESCRIPTIONS

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Managing your Prescriptions

  1. Online using Patient Access:
    Order your Repeat Prescription using Patient Access.
    Registration is required for our online prescription ordering service. See our Registration notes for details.
  2. In Person:
    Please put your repeat prescription slip in the box in reception.
  3. By Post:
    Post the computerised repeat prescription slip indicating the medication you require to the surgery, enclosing a stamped self-addressed envelope. If posting please remember to give at least one weeks notice for a first class stamp and longer if using second class.
  4. By Fax:
    Please fax your prescription request to 0208 679 4149
  5. Chemist:
    Some of the local chemists also offer a collection service for the surgery. See Collection points section below. You can also sign up to have your prescription sent electronically to a pharmacy of your choice. Speak to your chosen pharmacy about the EPS service. 

We do not accept requests for repeat medication over the telephone.

When will my Prescription be ready?

Prescriptions will be ready for collection in two working days if you will be picking the prescription up from the Surgery.

Request Received
(Before noon)

Script Ready By

Monday

Wednesday

Tuesday

Thursday

Wednesday

Friday

Thursday

Monday

Friday

Tuesday

Saturday Wednesday

For Example
A script received on Tuesday at 4pm will be ready for collection
on Thursday after 4pm.

Please request repeat prescriptions well in advance of public holidays, etc.

For those that request their prescription be sent to a local pharmacy then the time will be dependent on that pharmacy. Please contact the relevant pharmacy for an indication of the timescale.

Collection Points

Patients can either collect their prescription from the surgery or a chemist of their choice.

Prescriptions must be collected from the practice in person. If the patient named on the prescription is unable to attend the surgery they must complete a consent form indicating that the person collecting their prescription has permission to do so. 

In order for prescriptions to be collected from a chemist, patients need to register at their chemist of choice for the 'Prescription Collection Service'. Once the Chemist has agreed to collection on your behalf, Patients then need to instruct the Practice which must be in writing - forms are available from most chemists.

Electronic Prescriptions Service

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. Find out how this could save you time by downloading our leaflet.

Useful Information

Repeat Prescription requests are not accepted over the telephone for the avoidance of errors.

Each drug has two names - the generic and the brand name. Where possible we use the generic name because this is usually much cheaper for the health service. Due to this, you may notice a change in colour, shape or size of your drug. Do not be concerned by this, you are still receiving the same drug of the same quality, it is only the appearance that has altered.

Please book your medications review appointment at least 10 days before your medication runs out.

Prescriptions Synchronization

If you are collecting repeat medications several times a month you may benefit from synchronizing your prescriptions to bring them all in line so you can collect them all at the same time. Please complete the form and we will try and assist you where possible.

Free Prescriptions

Medicines are free to: Patients aged 60 and over, children under 16, people under 19 years old and in full time education, pregnant or nursing mothers, and people suffering from one of a number of specified individual conditions, people on income support or family credit.

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