Phone System - we are aware about current problems with our phone system; BT and our system supplier are working on the problem and we hope this will be rectified as soon as possible. Please accept our apologies for the inconvenience.

Welcome

Thank you for visiting The Rowans Surgery Website. We endeavour to provide high quality, effective primary health care to all our patients in a modern, friendly environment.

Here you will find a wide range of health resources to help you get the most out of the services we have to offer.

We are currently registering patients who live in our catchment area.

2014/2015 Patient Participation Group Report

2014/2015 Patient Participation Group

Thank you to all our members who attended the most recent meeting on 4th March 2015.

Throughout this year the practice have been collating feedback from a number of sources including NHS Choices & the recently implemented Friends and Family test. Upon review of the feedback 3 key prioty areas were identified and together with the Patient Particpation Group the pratcie has put together an action plan with the aim to improve services for patients.

We will update on progress through our website, Patient Newsletter and posters in reception.

To view the Patient Participation Group Report for 2014/15 for please click here

If you wish to view the Powerpoint Slides from the March 2015 meeting please click here

If you would like to join the Patient Participation Group please complete a registration form and pop it in the box on the front desk at reception.

We aim to have a group which reflects the diversity of our patient population so ask for patients in under represented groups to come forward and join us in improving care for all patients.

Friends and Family Test

From 1st December 2014, it is a contractual requirement that all GP practices implement the NHS Friends and Family Test (FFT)

The FFT is a continuous feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services.

"We would like you to think about your recent experiences of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

In order to collect your anonymous response to this question and to submit to NHS England, we are using iwantgreatcare.org to collect our patient responses. Please click here or on the logo to be taken to their website. The website will open in a new window.

Thank you for taking the time to submit your feedback. 

 

Contacting the Surgery:

Telephone

Address:

Enquiries &
Appointments

020 8764 0407

The Rowans Surgery
1, Windermere Road,
Streatham,
London
SW16 5HF

 

Appointment
Cancellations

020 8764 8715

For health information and advice, or if you need to be put into contact with the GP Out of Hours Service when we are closed, call the NHS 111 service by dialling 111 from your landline or mobile phone. 

In life threatening emergencies such as chest pain and severe shortness of breath you should call 999

 

 

 

Our opening and consultation times can be found here.

For Information on how to make or cancel an appointment click here.

Travel and Vaccinations Information

The Rowans Surgery "Travel and Vaccinations Information Booklet" is now available to download from the website.

If you wish to have a travel consultation appointment or need advice on travel vaccinations, simply read the booklet, fill out the form, and drop it off at reception. Our reception team will then be happy to book you an appointment with a practice nurse.

You can download the form here: Download Travel and Vaccinations Information

We are also a Yellow Fever centre and can administer the vaccination to non-patients as well as registered patients.